This case study shows how Knock Knock Digital built a scalable ClickUp for e-commerce management system to automate product launches, improve visibility, and save 31+ hours per week while scaling across UAE and KSA markets.
30+
Team-Hours Saved Weekly
100%
Client & Service Visibility
14
Standardized Service Workflows
5
Dedicated Operational Spaces
Results Highlights
- Centralized Command Center: Camel Tech migrated Digital Recipe from a cluttered two-space ClickUp setup into a structured, scalable five-space ecosystem-restoring clarity across the organization.
- Master Dashboard Visibility: Leadership now has real-time dashboards tracking client onboarding, service delivery, invoices, and sales pipeline-eliminating manual status checks.
- 14× Service Standardization: Repeatable “Recipes” were built for every service-from SEO to Web Development-ensuring consistent delivery quality at scale.
- Integrated Growth CRM: A custom CRM was built inside ClickUp to manage the full client lifecycle, clearly separating Sales from Fulfilment.
- Founder Freedom & Team Clarity: With SOPs and a centralized Knowledge Base, founders stepped out of daily firefighting and regained focus on strategy and growth.
- Scale-Ready Infrastructure: Digital Recipe can now double or triple client volume without increasing operational overhead.
Location
Sydney, Australia
Industry
Digital Marketing & Strategy
Services Managed
14 (SEO, PPC, Lead Gen, Content, Web Dev, etc.)
Use Case
ClickUp Implementation
Introduction
ClickUp for digital marketing agency operations became essential for Digital Recipe as the agency scaled to managing 14 services across multiple clients. Digital Recipe is a Sydney-based digital marketing agency known for its no-nonsense approach and obsession with results. Since 2018, they’ve helped small and medium businesses across Australia grow through SEO, PPC, and digital strategy.
As their client base expanded, internal systems failed to keep up. Managing 14 services across multiple clients created “operational debt”-critical business knowledge lived in the founders’ heads, visibility was limited, and workflows were fragmented. They needed a professional-grade operations system to match their marketing performance.
That’s when they partnered with Camel Tech to rebuild their internal infrastructure using ClickUp for digital marketing agency excellence.
Company Overview
- Client: Digital Recipe
- Location: Sydney, Australia
- Industry: Digital Marketing & Strategy
- Services Managed: 14 (SEO, PPC, Lead Gen, Content, Web Dev, etc.)
- Use Case: ClickUp Implementation
The Challenges: Workflow Chaos
Before Camel Tech stepped in, Digital Recipe faced seven major bottlenecks:
- No Centralized Visibility: All operations were forced into just two ClickUp Spaces, making it impossible to see the big picture.
- Poor Multi-Client Tracking: There was no bird’s-eye view to monitor workload, priorities, or delivery status across teams.
- The “Task Soup” Problem: Client work and internal admin tasks were mixed together, causing confusion and focus loss.
- No Real-Time Insights: Managers spent hours manually checking lists to understand progress and deadlines.
- Disorganized Workspace: Inconsistent naming, no hierarchy, and unclear ownership led to frequent errors.
- No CRM System: Sales data and client history were scattered, limiting visibility into pipeline and upsell opportunities.
- Knowledge Dependency: With no SOPs, onboarding new hires was slow and risky.
The Transformation: Camel Tech’s Implementation
Camel Tech approached the rebuild as if designing a product, focusing on a “Scaleable™” framework. Camel Tech rebuilt the agency’s infrastructure using ClickUp for digital marketing agency operations, creating a scalable, high-visibility system.
1. The 5-Space Architecture
The workspace was restructured into five clear zones to eliminate noise:
- Client Fulfillment: Service execution only.
- Operations: Finance, HR, internal workflows.
- Growth (CRM): Sales & relationship management.
- Knowledge Base: SOPs, training, and documentation.
Templates & Hosting: Reusable assets and onboarding kits.
2. Standardizing 14 Core Services
Each service (SEO, PPC, Web Dev, etc.) received a standardized folder structure including:
- Strategy / “Recipe” lists.
- Client execution lists.
Custom fields (CID, URLs, and Owners) for precise data tracking.
3. Master List & Leadership Dashboards
- Camel Tech implemented a Master List that syncs updates from every service list.
- This gives leadership instant visibility across all clients, stages, and services without ever leaving the main view.
4. Custom CRM Build-Out
A fully custom ClickUp CRM was built to track:
- Active vs. Inactive clients.
- Services per client (to identify upsell opportunities).
- Pipeline stages and revenue opportunities.
5. SOP Library & Knowledge Base
- Tribal knowledge was converted into written and video SOPs.
- This ensures consistent delivery and allows Digital Recipe to onboard new “chefs” into their kitchen in half the usual time.
The Results
With ClickUp for digital marketing agency operations, Digital Recipe eliminated operational debt and gained real-time clarity across clients and services. The new system delivered measurable outcomes for the agency:
- 30+ Hours Saved Weekly: Manual reporting and status checks were eliminated through automation and dashboards.
- Total Operational Transparency: Everyone-from team members to founders-now has real-time visibility into work and capacity.
- Faster Client Onboarding: Standardized templates reduced onboarding time significantly.
- Founder Freedom: Leadership can now manage the business by dashboard, not firefighting.
- Ready for 3× Growth: Digital Recipe now has infrastructure that scales without sacrificing quality.
This case study demonstrates how ClickUp for digital marketing agency operations enables agencies to scale without increasing overhead.
Related Success Stories
This case study shows how Knock Knock Digital built a scalable ClickUp for e-commerce management system to automate product launches, improve visibility, and save 31+ hours per week while scaling across UAE and KSA markets.
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